FAQs

1. What does Finesse offer?

Finesse is an online women’s clothing brand offering thoughtfully designed pieces crafted with elegance and quality, serving customers in Pakistan and the United Kingdom.

2. Where does Finesse deliver?

We currently deliver to:
Pakistan 
United Kingdom (UK) 

3. What are your delivery timelines?

Delivery is handled through standard courier services.
Pakistan: Standard domestic courier timelines apply.
UK: Standard international courier timelines apply.
Delivery times may vary depending on location, weather conditions, or courier-related delays.

4. Do you offer Cash on Delivery (COD)?

Pakistan: Yes, Cash on Delivery (COD) is available.
Customized orders require advance payment.
UK: Advance payment only (COD not available).

5. How can I place an order?

You can place your order directly through our website:
👉 www.finesse.pk
After placing your order, you will receive confirmation via WhatsApp or email.

6. Can I return or exchange an item?

Yes, we offer both returns and exchanges under the following conditions: 

● Request must be made within 2–3 days of delivery
● Item must be unused
● Tags must be intact
● Item must be in original packaging

7. Who bears the return or exchange shipping cost?

The customer bears the shipping cost for returns or exchanges.
In case of a defective or incorrect item, Finesse will handle the matter accordingly.

8. What if I receive a defective or wrong item?

If you receive a defective or incorrect product, please contact us immediately with clear images.
We offer:
● Replacement
● Refund
● Store credit
(Depending on the situation.)

9. How do I raise a return or exchange request?

You can contact us via:
WhatsApp: +923 111220111
Email: tofinessestore@gmail.com 
Please share your order number, reason, and product images.

10. Are customized orders returnable?

Customized orders require advance payment and may not be eligible for return unless there is a
manufacturing defect or an error from our side.

11. How can I contact Finesse?

WhatsApp: +923 111220111
Email: tofinessestore@gmail.com